TL;DR
Organization standardized on OpenTelemetry across AWS, Azure, GCP, and on-prem to eliminate tool sprawl and achieve unified end-to-end tracing.
Key Points
- Replaced five separate observability tools (CloudWatch, Azure Monitor, Stackdriver, Prometheus, ELK, APM) with unified OTel stack
- Achieved seamless end-to-end request tracing across multiple cloud providers without application code rewrites
- Reduced Mean Time to Resolution (MTTR) and eliminated vendor lock-in through standardized instrumentation layer
- Single pane of glass via Grafana with traces in Jaeger and metrics in Prometheus
Why It Matters
Multi-cloud deployments create observability fragmentation that slows incident response and locks organizations into vendor ecosystems. OpenTelemetry's vendor-neutral instrumentation standard lets teams instrument once and export anywhere, dramatically reducing operational complexity and enabling true cloud portability without rewriting telemetry logic.
Source: www.cncf.io