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Meta Exempts Brazil from WhatsApp Chatbot Ban After Regulator Intervention

TL;DR

Meta carved out a Brazil exemption from its third-party chatbot ban on WhatsApp Business API following antitrust pressure, mirroring Italy's earlier exception.

Key Points

  • 90-day grace period starts January 15, 2026 for global developers; Brazil (+55) excluded from compliance requirements
  • Policy targets general-purpose chatbots (ChatGPT, Grok) but preserves customer service bots for business use
  • Brazil's CADE competition agency investigating if Meta's terms unfairly favor Meta AI over competitors
  • Meta claims AI chatbots strain systems designed for different uses; similar exemption already granted to Italy in December

Why It Matters

This demonstrates how regional regulatory pressure can fragment API policies across jurisdictions, forcing developers to maintain country-specific logic. For DevOps and integration engineers, it signals that WhatsApp Business API strategies need geo-aware compliance handling, while the broader antitrust scrutiny hints at potential policy reversals if competition agencies find exclusionary practices.
Full story on TechCrunch

Source: techcrunch.com